At Kim’s Gourmet Sauces, we want you to love what you ordered. If something’s not right, we’ll do our best to fix it.

Returns

We accept returns on unopened, unused products within 30 days of delivery. Items must be in their original condition and packaging. To start a return, contact us at [Insert Email] with your order number and reason for return. Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

Damaged or Incorrect Orders

If your order arrives damaged or isn’t what you expected, please contact us within 7 days of delivery. We’ll make it right—whether that’s a replacement, refund, or store credit. Please include photos to help us resolve the issue quickly.

Refunds

Once we receive your returned item and inspect it, we’ll issue a refund to your original payment method. Please allow 5–7 business days for the refund to process.